Customer Services


Phone Number
Please send us e-mail at first, and then we will let you know how many hours different from your location, because many people call us middle of night often. We are 5 hours behind of U.S. east coast and two to three hours different from U.S. west coast.

Shipping Information

Potential Delays
Most orders arrive on time. However, due to weekend and holiday shipping volumes, and some orders are arriving later than our estimates.

[Domestic Shipping in USA] 

  •   FREE SHIPPING on all domestic orders over $100 (except Alaska shipment). Updated May, 2022

[US Postal Service Priority Mail]
Estimated delivery 3-6 days with Signature confirmation and insurance.
We do international shipping worldwide by weight by US Postal Service,
First Class International or Priority Mail International.

Refund, Returns and Cancellation Policies

  •  Item must be returned within: 7 Days Refund will be given as: Money Back
  •  If the item was applied with free shipping, we will refund the purchased price of the item minus the shipping fee.
  •  If the item was paid the shipping fee, we will refund the purchased price of the item

Returning address:
Please contact to Aframes Tokyo.

Sales Tax
Charges sales tax for items shipped to: HI* (4.71%). * Tax applies to subtotal.